# Sonar integration - synchronize service plans

**URL:** <https://community.na.baicells.com/t/sonar-integration-synchronize-service-plans/684>\
**Category:** Uncategorized\
**Created:** [March 27, 2018, 7:42pm UTC](https://community.na.baicells.com/t/sonar-integration-synchronize-service-plans/684 "2018-03-27T19:42:33Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![petelarsen](https://avatars.discourse-cdn.com/v4/letter/p/e19b73/32.png) [@petelarsen](https://community.na.baicells.com/u/petelarsen)\
**Post date:** [March 27, 2018, 7:42pm UTC](https://community.na.baicells.com/t/sonar-integration-synchronize-service-plans/684/1 "2018-03-27T19:42:33Z")

</div>

I have setup the Baicells LTE integration in Sonar. The only issue that I can see is that Sonar was only able to sync about 20 service plans to BOSS. I asked Sonar to look into it and they tell me “Looks like the Baicells API is returning ‘{“session\_id”:null,“result\_code”:“5001”,“description”:“server error,please contact administrator”}’ when Sonar tries to grab the existing plans. Can you hit up their support and get a ticket opened so we can figure out what’s up with your account?”

Can you help me figure out what is happening so that we can get this fixed?

Thanks!

---

<div class="post-metadata">

**Author:** ![jesse](https://avatars.discourse-cdn.com/v4/letter/j/c77e96/32.png) [@jesse](https://community.na.baicells.com/u/jesse)\
**Post date:** [October 16, 2020, 2:33am UTC](https://community.na.baicells.com/t/sonar-integration-synchronize-service-plans/684/3 "2020-10-16T02:33:49Z")

</div>

Hi Pete, can you share if you are still experiencing any limitation with pulling service plans from the BOSS API?