EG2013B-M11 connects to tower but no internet

I have a Baicells modem that is connecting to a 436Q tower. Signal strength is great and I have three bars on the modem as well I can remotly access the mode throught the 436Q GUI but I cannot ping out or get any interenet access this is only an issues with modem that have not been connected to a tower before. Is anyone eles expireincing this.