Sonar integration - synchronize service plans

I have setup the Baicells LTE integration in Sonar. The only issue that I can see is that Sonar was only able to sync about 20 service plans to BOSS. I asked Sonar to look into it and they tell me “Looks like the Baicells API is returning ‘{“session_id”:null,“result_code”:“5001”,“description”:“server error,please contact administrator”}’ when Sonar tries to grab the existing plans. Can you hit up their support and get a ticket opened so we can figure out what’s up with your account?”

Can you help me figure out what is happening so that we can get this fixed?


Hi Pete, can you share if you are still experiencing any limitation with pulling service plans from the BOSS API?