Sonar integration - synchronize service plans


I have setup the Baicells LTE integration in Sonar. The only issue that I can see is that Sonar was only able to sync about 20 service plans to BOSS. I asked Sonar to look into it and they tell me “Looks like the Baicells API is returning ‘{“session_id”:null,“result_code”:“5001”,“description”:“server error,please contact administrator”}’ when Sonar tries to grab the existing plans. Can you hit up their support and get a ticket opened so we can figure out what’s up with your account?”

Can you help me figure out what is happening so that we can get this fixed?