The support email has been floated around several times.
Is there a support phone number?
What are the support hours? 24/7/365?
Most operators subscribe to the Baicells Operators Facebook Group. https://www.facebook.com/groups/baicellstrialoperators. Our staff monitors this group nearly 24/7, including the team in China. We will gladly give you a call upon request via email to support_na@baicells.com or FB message.