Problems reading SIM Cards

Products Atom
1

Hello I’m from a little town in Uruguay.

We have a NOVA246 with a 120° sector, it worked perfectly except for a problem reading SIM Cards in my CPEs EG8013C (Atom OD6)

I install my CPEs with their SIM card as it comes from the factory and after a few days my clients complain to me that they do not have service.

I go and you just have to clean the Simcard with an eraser + isopropyl alcohol, very carefully not to leave any residue, and the connection works again.

But a few days later the same problem occurs again.

I have more than 50 clients and it happens regularly with 5-6 clients a month (almost 10%)

Any suggestions? Thank you Ismael

2

Hello,

I hope you got this fixed. We see this from time to time and believe that this is related to the sim cards becoming dislodged. We can eject the sim cards, and then put them back in and they work fine. We find that it happens after sustained winds.